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Ascendia Connect
ES
An Ascendia Connect agent taking a customer call in the operations room

Support that adapts to the way your business works.

Choose the level your business needs today, from bilingual call answering to fully custom workflows, and add more as you grow.

Book a Discovery CallTake the Fit Quiz
  • Real people answer your calls
  • English & Spanish, on US hours
  • A US company, family-owned

Four levels of support.

Each level adds to the one before it. Start where your business is today and move up when you're ready.

Every level includes Operational Intelligence: dashboard access, monthly check-ins and a 90-Day Review.

Foundational Support

Start With Structure

Essential coverage for day-to-day operations: calls answered, messages captured, appointments coordinated.

What's included

  • Live call answering (English & Spanish)
  • Message intake
  • Appointment coordination
  • Callbacks
  • Lead intake
  • Notes in your CRM
What's included · 6
  • Live call answering (English & Spanish)
  • Message intake
  • Appointment coordination
  • Callbacks
  • Lead intake
  • Notes in your CRM

Insight you get

Monthly summary: calls, messages and missed opportunities

Best for

Small businesses, startups, and owner-led teams needing dependable communication coverage.

Book a Discovery Call

Enhanced Support

Add Follow-Up

Everything in Foundational, plus the follow-up discipline that turns captured leads into booked work.

What's included

  • Lead follow-up
  • Appointment scheduling
  • Opportunity tracking
  • Lead status tracking
  • Recurring customer follow-up
  • Review request support
  • Lead follow-up results in your 90-Day Review
What's included · 7
  • Lead follow-up
  • Appointment scheduling
  • Opportunity tracking
  • Lead status tracking
  • Recurring customer follow-up
  • Review request support
  • Lead follow-up results in your 90-Day Review

Insight you get

Adds lead follow-up, lead-source and booking trends

Best for

Growing businesses with more leads, appointments, and follow-up demands.

Book a Discovery Call

Operational Support

Manage Operations

Proactive support for complex operations: escalations tracked, issues owned, supervisors in the loop.

What's included

  • Customer support
  • Issue intake
  • Workflow coordination
  • Escalation tracking
  • Open-issue tracking
  • Quality and supervisor review
What's included · 6
  • Customer support
  • Issue intake
  • Workflow coordination
  • Escalation tracking
  • Open-issue tracking
  • Quality and supervisor review

Insight you get

Adds escalation, response-time, coverage and sentiment reporting

Best for

Busy businesses with high communication volume, larger teams, and ongoing coordination needs.

Book a Discovery Call

Custom Solutions

Build Around You

Tailored workflows, multi-channel coverage, and specialized service coordination designed around your operation.

What's included

  • Dedicated workflows
  • Multi-channel support
  • Flexible coverage
  • Multiple-agent support
  • System integrations
  • Specialized service coordination
What's included · 6
  • Dedicated workflows
  • Multi-channel support
  • Flexible coverage
  • Multiple-agent support
  • System integrations
  • Specialized service coordination

Insight you get

Custom dashboards and reporting across teams or locations

Best for

Businesses with complex workflows, extended coverage needs, or specialized operational requirements.

Book a Discovery Call

Support starts at part-time cover: four hours a day, twenty hours a week, at Foundational. From there, pricing depends on your call volume and coverage hours, and you get a clear quote after a 30-minute discovery call.

Compare the support levels.

What each support level includes
FeatureFoundational SupportEnhanced SupportOperational Support
Live call answering (English & Spanish)
Message intake and callbacks
Appointment coordination
Lead follow-up and status tracking
Escalation and open-issue tracking
Quality and supervisor review
Multiple agents and system integrations
Operational Intelligence reportingMonthly summaryAdds follow-up trendsAdds escalations & sentiment
Dashboard access and monthly check-ins
90-Day Review

Don't see your fit?

Custom Solutions starts from what you actually need: your hours, your workflows, a dedicated team. We work it out together on a discovery call, or the quiz can point you at a starting level.

Book a Discovery CallTake the Fit Quiz

From first call to live.

  1. 01

    Discovery Call

    A 30-minute call about your calls, leads and goals.

  2. 02

    Agreement & Scope

    We confirm the right support level and launch plan.

  3. 03

    Pre-Launch Setup

    We prepare your systems and workflow for a smooth start.

  4. 04

    Go-Live

    Your calls start reaching our team.

  5. 06

    90-Day Review

    We evaluate results and determine the right path forward.

What your calls are telling you.

Included at every support level.

We do not only answer your calls, follow up your leads and support your customers. We help you protect opportunities, improve service and address the gaps that may affect revenue — where customers slip away, when demand peaks and what to fix first.

We go beyond answering calls by identifying patterns, problems and missed opportunities — the intelligence analysis you need to increase revenue.

Calls during jobs

What we noticed

Most missed calls land while the crew is on site.

What we'd do

Cover the hours nobody is at a desk.

Follow-up speed

What we noticed

Estimate requests wait two days for a callback.

What we'd do

Follow up on every estimate the same day.

Spanish-speaking callers

What we noticed

About 1 in 4 callers ask for Spanish.

What we'd do

Send reminders and greetings in Spanish.

See a Sample InsightSee How Operational Intelligence Works

Illustrative examples, not client results.

Built aroundyour operation.

We work inside the tools you already use, like your CRM and scheduling system, so nothing changes for your team.

Your Systems

Your CRM, your scheduling, your escalation paths.

Process Setup

Clear workflows where none exist yet.

Day Support

Standard business hours, covered end to end.

Evening Support

Extended cover for after-hours demand.

Overnight Support

Coverage through the night, when you need it.

Custom Workflows

Routing and handling shaped to your process.

Questions about our services.

Which support level do I need?

It depends on your call volume, follow-up needs and team size. The Fit Quiz recommends a starting level in about 4 minutes, or we can work it out together on a discovery call.

Can I change levels later?

Yes. Each level builds on the one before it, and your 90-Day Review is where we recommend whether to continue, adjust or expand.

Is Operational Intelligence included?

Yes, at every support level. Higher levels add deeper reporting, from a monthly summary at Foundational to advanced reporting with Custom Solutions.

What coverage hours can you provide?

Day support during standard business hours, plus evening and overnight coverage where your business needs it.

Do you work with our CRM and scheduling tools?

Yes. We work inside the CRM, scheduling and escalation paths you already use. If you don't have a process yet, we help you build one.

How is pricing set?

Pricing depends on your support level, call volume and coverage hours. You'll get a clear quote after a 30-minute discovery call.

Let us understand your needs!

Answer 8 quick questions to see your best starting point.

01

Answer 8 questions

Share information about your business and support needs.

02

Share your details

So we can send your result and follow up properly.

03

Get your level

We recommend the support level to start with.

Please do not submit confidential customer information, passwords, payment details, Social Security numbers, medical information, or other sensitive personal data. This form is for business inquiry and support-fit purposes only.

Ready to ascend? Let's talk.

Book a 30-minute discovery call. We'll look at your calls, leads and follow-up, and recommend where to start.

Book a Discovery CallTake the Fit Quiz

(571) 712-4484info@ascendiaconnect.com

Operations Fit Quiz