From serviceto structure.From opportunityto impact.
Ascendia Connect is a family-owned nearshore support company helping US businesses strengthen communication while creating professional opportunities. Grounded in People, Passion, and Purpose, we deliver dependable support with structure, care, and consistency.
- Founded
- Family owned
- Based
- Dominican Republic
- Serving
- United States
- Languages
- English & Spanish
A family vision.A standard ofexcellence.
Ascendia Connect was built by two people who saw the same gap from opposite sides: US businesses losing customers to missed calls and slow follow-up, and skilled professionals in the Dominican Republic ready to do that work well.
Together they built a company designed to serve both — support US businesses can depend on, delivered by a team with somewhere real to grow.
Military & Federal Foundation
Built on discipline, integrity, and mission-focused execution.
Privacy First
We protect every interaction with a high standard of confidentiality.
Operational Excellence
Structured processes and clear communication drive consistency.
Growth Focused
We help businesses stay responsive while building for tomorrow.
Dr. Engelina Abreu
Chief Executive Officer
Dr. Abreu brought the discipline, structure, privacy mindset, and operational leadership needed to turn a family vision into a company — and to hold it to a standard US businesses can rely on.
Yorby Mercedes Abreu
Chief Operating Officer
Yorby understood both sides of the bridge. After working inside multiple call centres in the Dominican Republic, she knows the pace, pressure, systems, and expectations of customer communication firsthand.
Our team.
Ascendia Connect is powered by people who take pride in the work and in the businesses they represent.
People
We invest in people who care, grow, and represent clients well.
Passion
We bring energy, pride, and commitment to every interaction.
Purpose
We create opportunity while helping businesses move forward.
Ready. Rigorous. Responsible.
Pre-Trained
Prepared before client-specific work begins.
Disciplined
Grounded in privacy, process, and communication standards.
Client-Ready
Trained on your workflow, tools, and expectations.
Why businesses choose Ascendia Connect.
Operational Excellence
Privacy by Design
Quality You Can Trust
Scalable Support
Let's buildyour advantage.
Stronger communication. Better customer experiences. More opportunities.