More About Ascendia Connect.
Ascendia Connect is a US company, family-owned and bilingual, with our operations team in the Dominican Republic, helping US businesses answer every call, follow up on every lead and grow.
A family vision,built on excellence.
Ascendia Connect was built by two people who saw the same gap from opposite sides: US businesses losing customers to missed calls and slow follow-up, and skilled professionals in the Dominican Republic ready to do that work well.
Together they built a company that serves both: support US businesses can depend on, from a team with a real career path.
Every call we answer also teaches us something about your business, and we pass it on.
Military & Federal Foundation
Built on discipline, integrity, and mission-focused execution.
Privacy First
Customer details stay confidential, with access limited to the people handling your account.
Operational Excellence
Structured processes and clear communication drive consistency.
Growth-Focused
We help you respond faster today and plan better for next quarter.
The family behind Ascendia.
Chief Executive Officer
Dr. Engelina Abreu
Dr. Abreu brought the discipline, structure, privacy mindset, and operational leadership needed to turn a family vision into a company, and to hold it to a standard US businesses can rely on.
Chief Operating Officer
Yorby Mercedes Abreu
Yorby understood both sides of the bridge. After working inside multiple call centers in the Dominican Republic, he knows the pace, pressure, systems, and expectations of customer communication firsthand.
The team on every call.
Ascendia Connect is powered by people who take pride in the work and in the businesses they represent.
People
We hire carefully and train our people well, because a supported team gives your customers a better experience.
Passion
No call is just a call to us. We listen, we document what matters, and we treat every customer the way we'd want our own customers treated.
Purpose
We shape our teams around what each client needs. Investing in our people is how we help your business move forward.
Questions about our team.
Who is behind Ascendia Connect?
We're a family-owned company led by Yorby Mercedes Abreu, Chief Operating Officer, and Dr. Engelina Abreu, Chief Executive Officer.
Where is your team based?
Our operation is in San Francisco de Macorís, Dominican Republic. We support businesses across the United States on US business hours.
Is everyone on the team bilingual?
Our team supports your customers in English and Spanish, so every caller can be served in the language they prefer.
How do you train your people?
We hire carefully and train our people well, because a supported team gives your customers a better experience. Every client's call guidelines are set up before go-live.
How do you protect customer information?
Customer details stay confidential, with access limited to the people handling your account. We are not SOC 2, HIPAA, ISO or PCI certified, and we say so plainly.
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Let's build your advantage.
Book a 30-minute discovery call. We'll look at your calls, leads and follow-up, and recommend where to start.