Privacy built on trust, security and care.
Ascendia Connect respects privacy and handles business, client, customer, and website information responsibly through secure communication, controlled access, and professional service practices.
- Effective
- Sep 16, 2026
- Clauses
- 15
Introduction
Ascendia Connect respects privacy. This policy explains how information may be collected, used, shared, protected, and retained through the website, forms, consultation requests, quiz submissions, and business communications.
Information We May Collect
We may collect contact information, business information, inquiry information, client and service information, and website-use information such as browser type, pages visited, device information, referral source, form interaction, and basic analytics.
How We Use Information
We use information to respond to inquiries, evaluate service fit, prepare recommendations, operate and secure the website, communicate about services and next steps, support onboarding and service delivery, and maintain business, security, compliance-readiness, and legal records.
Client and Customer Information
We may handle client, customer, workflow, call, lead, scheduling, support, and service-related information only within approved scope, client instructions, authorized personnel, approved systems, assigned duties, and legitimate service needs.
Security and Confidentiality
We build and maintain a framework around controlled access, confidentiality expectations, approved system use, documented workflows, incident escalation, vendor review, quality oversight, and future compliance readiness. No website or communication method can be guaranteed completely secure.
AI-Assisted Tools
Approved AI-assisted tools may support efficiency, documentation, training, quality review, reporting, website interaction, or knowledge management, but do not replace human responsibility, oversight, approved workflows, client instructions, confidentiality, or service boundaries.
How We Share Information
We do not sell personal information and only share information when necessary for legitimate business purposes, service delivery, website operation, approved vendors, legal obligations, client instructions, or security and compliance-readiness needs. All of the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Text Messaging (SMS)
When you give us your mobile phone number through the chat widget on our website and check a consent box, Ascendia Connect LLC may send you text messages. With customer care consent, these include replies to your inquiry, discovery call scheduling and confirmations, appointment reminders, and follow-up on your request. With separate marketing consent, they may include service announcements and promotional offers. Message frequency varies. Message and data rates may apply. Consent is not a condition of purchase. Reply STOP to opt out at any time, or HELP for help; you can also contact us at info@ascendiaconnect.com or (571) 712-4484. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Mobile phone numbers and text messaging opt-in data and consent are never sold, rented, or shared with any third party, except with service providers that deliver the messages on our behalf.
Cookies and Analytics
Our website may use cookies, analytics tools, or similar technologies to understand traffic, improve user experience, measure marketing performance, and maintain functionality.
Data Retention
Information is retained as long as needed to respond to inquiries, provide services, maintain records, meet legal or operational obligations, support security and compliance readiness, or resolve disputes.
Your Choices
You may contact Ascendia Connect to request updates, corrections, or review of information you have provided, subject to legal, business, and retention requirements.
Third-Party Links and Tools
Our website may link to third-party websites or tools. Ascendia Connect is not responsible for their privacy practices, content, or security.
Children's Privacy
Our website and services are intended for businesses and adults. We do not knowingly collect personal information from children.
Changes to This Privacy Policy
Ascendia Connect may update this Privacy Policy as our website, services, systems, legal requirements, or privacy practices change. Updates will be posted on this page with a revised effective date.
Contact
Questions about how Ascendia Connect handles information may be sent to info@ascendiaconnect.com or (571) 712-4484, or by mail to Ascendia Connect LLC, 4600 Duke St, Alexandria, VA 22304.
How we handleyour information.
Questions about how Ascendia Connect handles information? We are ready to support your business with professionalism and care.
Responsible Collection
Collect only what we need for legitimate business purposes.
Limited Access
Access is restricted to authorized personnel only.
Secure Operations
Protect information through secure systems and controls.
Confidentiality Standards
Respect confidentiality in every interaction and workflow.
Compliance Readiness
Build practices that support security and compliance over time.
Clear Communication
Explain what we collect and why, in language you can act on.
Questions? Contact Ascendia Connect at info@ascendiaconnect.com or (571) 712-4484.
We're ready to support you.
Questions about this policy, or ready to talk about your business? We're here.